Holiday Hire FAQs

Please click a question below to expand:

How many people can travel in the van?

The maximum carrying capacity is 5. However there are only two lap belts in the rear seat so the fifth passenger would be travelling without a belt. The rear facing buddy seat does not have a belt and is not suitable for use whilst the vehicle is in motion.

How far can I travel?

We operate a fair mileage policy and recommend you plan your week around a maximum of 70 miles per day. So, for a long weekend you would have 280 miles, a mid-week break, 350 miles and a full week, 490 miles. Remember it’s just as much about the journey as the destination, enjoy the experience and don’t overstretch your expectations!

Odometers will be recorded at the pickup and return. Any excess miles will be charged at £1 per mile and deducted from your security deposit.

Can I take the camper abroad?

No, you are restricted to mainland UK only. You are not insured to take the camper on any ferry, even to a UK island such as the Isle of Man.

What Equipment is in the Van?

Here is a list of everything that is available. Some items are optional which you can choose when you book.

  • 3 Burner hob (2 burner plus grill on Jessie)
  • Sink with running water from on board supply
  • Fridge with Freezer compartment (Cool box only in Jessie)
  • Thermostatically controlled gas heater
  • All gas for cooking and heating
  • Pots and pans
  • Kettle and teapot
  • Cutlery for 4 people
  • Plates, mugs, bowls and glasses for 4 people
  • Cleaning materials
  • Dustpan and brush
  • Hob igniter
  • Fire extinguisher
  • Cutting board
  • Interior table
  • Interior lighting throughout
  • Outdoor table
  • 4 fold up chairs
  • Torch
  • First aid kit
  • 240 volt hook up and domestic sockets
  • USB charging point
  • 12V charging points
  • Satellite navigation
  • Welcome pack (coffee, tea, sugar)
  • Bike rack (max 4 bikes)
  • MP3 compatible music system
  • Drive away awning
  • UK Breakdown cover

Do I need to bring bedding?

We recommend you bring your own sleeping bags or quilts and pillows with you plus towels and toiletries.

Who can use the top bunks?

The top bunks have a weight limit of 66kg which is 10.5 stones in old money!

How much storage space is there?

With all the equipment on board there is limited space for clothes etc. so we suggest you pack light and use soft collapsible bags or cases. If you are leaving your car with us then simply unpack into the van and leave the cases in your car to save some space.

Can I smoke in the van?

The van is strictly no smoking.

Can I bring a pet?

We only accept small breeds of dog. Please ask before you book to avoid disappointment. Assistance dogs are allowed.

Can I leave my car with you?

Yes, you can leave your car at our premises free of charge but entirely at your risk.

What fuel is used?

All our vans will run happily on unleaded fuel.

Is fuel included?

The campervan will be full of fuel on collection and we ask you to return it full. If not a £30 refuelling charge will be taken from your security deposit plus the cost of fuel.

What’s it like to drive?

Driving a 40 or 50 year old vehicle is fun and you will soon get used to how our vans perform. They are much slower than today’s modern vehicles and you need to keep more space in front of you and you will need a bigger gap in the traffic when you are joining a main road. Basically take your time, enjoy the scenery and don’t forget to wave to fellow VW drivers!

What if I break down?

Full 24 hour emergency breakdown cover is included. Should you break down please call us first at Hilltop Classics. We can then advise you on the best course of action. We can also talk through the problem with the patrolman. There are a number of spares on board which can be used to get you going again. Should you need to call us or the breakdown service out, as a result of something you have done eg left the lights on and flattened the battery or locked the keys in the van, we will make a charge of £75 to cover that callout.

Should I book my camp sites in advance?

It would certainly be wise to book ahead in peak summer season, especially your first couple of nights.

Can we bring our bikes?

Yes, we have bicycle carriers that attach to the tow ball which can carry 3 or 4 bikes.

Are our belongings insured?

No, you must make sure your personal stuff is covered by either holiday insurance or your home insurance.

How long will it take to pick up the van?

You should allow 30 to 45 minutes for the handover and loading up. This will give us time to show you the van and explain where everything is and how it works.

How long does the leisure battery last?

All the interior lights, heater, radio and fridge work off the leisure battery. The fridge takes the greatest amount of power so the length of time the battery lasts is dependent on how hard the fridge is working.

Try to park with the driver’s side in the shade and keep the top vents open in hot weather. If the voltage drops below 10 volts the fridge will run on reduced power and any frozen food may defrost, so keep an eye on the voltmeter and hook up to the mains to charge up.

What if I have a puncture?

To save space there is no spare wheel on board. Should you have a puncture please use the can of tyre repair . Follow the instructions on the can. There is also a small compressor on board should you need to top up the air. At the earliest opportunity please get the puncture repaired at the nearest tyre centre. You are responsible for any costs incurred.

How old do I have to be to hire a Campervan?

Our standard conditions for drivers are:

  • 25 to 70 years old
  • Minimum of 2 years driving experience
  • Must hold a full, clean UK / EU licence

If you fall outside these criteria you may still be able to hire a Campervan. Please get in touch and we will refer to our insurers before you make a booking.

To make a booking or for any enquiries,
please call 01978 758 682 or email us